Returns 
Returns window extended to January 31st 2024 for all Christmas purchases.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 


To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted (if applicable) 
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Refunds 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Defective products

In the unlikely event of receiving a damaged product please contact us and we will send you a return postage label

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@hepburnandhughes.com

Exchanges
If you would like to exchange an item purchased please contact us at hello@hepburnandhughes.com  You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

The item will need to be sent to:

Hepburn
PO Box 656
SEVENOAKS
TN13 9WW

Shipping 
To return your product, you should mail your product to: 

Hepburn
PO Box 656
SEVENOAKS
TN13 9WW

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 


If you are shipping an item over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.